Terms of Sale & Warranty

1. Formation of Sale

An agreement of sale between Gear & Glam (Pty) Ltd and the customer is finalized only upon receipt of payment confirmation through our certified payment gateways. All prices displayed are in South African Rand (ZAR) inclusive of applicable taxes.

2. The Gear & Glam 6-Month Limited Warranty

All electronics, wireless acoustics, and smart wearables sold through Gear & Glam carry a 6-month limited warranty from the original date of purchase covering:

• Internal hardware or electronic board failure under normal intended use.
• Acoustic driver degradation or abnormal audio distortion.
• Battery failure to retain operational charge (outside of normal gradual capacity aging).
• Charging port or inductive receiver malfunctions.

The warranty does not cover accidental physical impact damage (cracked screens or dropped casings), water submersion exceeding rated IP ratings, unauthorized repairs, or normal cosmetic wear and tear.

3. How to Submit a Warranty Claim

To submit a warranty inquiry, email [email protected] with your proof of purchase (order receipt) and a brief video or description of the fault. Upon diagnostic approval, Gear & Glam will arrange repair, replacement, or store credit.

4. Consumer Protection Act (CPA)

These terms are drafted in strict compliance with the Consumer Protection Act 68 of 2008 of South Africa and do not limit or compromise your statutory consumer rights.