POPIA & Privacy Policy

1. Commitment to Privacy

Gear & Glam (Pty) Ltd is fully committed to upholding the Protection of Personal Information Act 4 of 2013 (POPIA) of the Republic of South Africa. We respect your rights to confidentiality and treat your personal data with the highest standards of security.

2. Personal Information Collected

When you place an order or interact with our storefront, we collect:

• Identity and contact details (name, email address, mobile phone number).
• Shipping information (physical delivery address, delivery instructions, postal code).
• Transaction records (ordered items, order totals, invoice records).

Note: We never store your full credit or debit card numbers on our servers. All payments are tokenized and processed securely through certified PCI-DSS Level 1 compliant gateways.

3. Purpose of Processing

Your information is processed strictly for the purposes of:

• Fulfilling and dispatching your online orders via our nationwide courier partners.
• Sending real-time order confirmation, waybill tracking, and delivery notifications.
• Managing warranty registrations, customer support inquiries, and return authorizations.
• Sending optional VIP new release emails (only when explicitly opted in).

4. Data Subject Rights & Information Officer

Under POPIA, you have the right to request access to, correction of, or deletion of your personal records at any time. To exercise these rights, please contact our Information Officer at [email protected].